Terms & Conditions
Booking Terms & Conditions
Morocco Caravan Tours defines its conditions of sale according to the specificities of its trips and the services provided. Any registration on one of our tours implies adherence to the general conditions of sale governing the relationship between travel agency Morocco Caravan Tours and its customers. The customer acknowledges having read the present conditions of sale in their entirety, the specific conditions specific to the service that he wishes to set up, as well as all the terms of the service before having passed his registration form.
The registration to one of our tours implies the acceptance of our conditions of sale. The reservation will be final from receipt of the completed, dated and signed registration form. The deposit must be accompanied by a deposit of 25% of the total amount of the trip. The balance must be paid before your departure for the trip or upon your arrival. If the payment of the balance can not be made at the end of the deadline, this will result in the cancellation of the registration and the loss of the deposit.
Our prices are calculated on a flat rate basis, including a package of services described in the program of your selected tour. The price of the tour varies according to the number of participants, the duration of the tour, the logistics set up and the period of departure for the tour, also the category of accommodation and services selected. The exact cost of your chosen trip will be communicated to you at the time of your request of estimate and does not change as soon as the confirmation of your reservation.
We have calculated the right price for you. It is true that one always finds cheaper, but experienced people quickly know what is included in a tariff and what it is not. We guarantee the quality of our services and are convinced that this is the key to the success of all our tours, with the aim of bringing total satisfaction to all our guests. Morocco Caravan Tours guarantees the quality of the services provided and services respecting the quality-price ratio.
Before registering, please check that the police and sanitary formalities are respected to enter Morocco. In order to properly prepare for your trip, and whatever your nationality, we advise you to check the necessary formalities with the competent authorities to know all the administrative and sanitary procedures to be carried out before leaving.
- Passport valid 3 months after the date of return to your country.
- Vaccination card and medical indications.
- Insurance and repatriation assistance contract.
- Personal papers: identity card, bank card …
For all reservations, the receipt of a deposit determines the final confirmation of your registration on one of our tours. At registration, payment of a deposit of 25% of the total amount of the trip, the balance must be paid within 30 days before the scheduled departure date or return it in cash to the guide upon arrival in Morocco. For the payment of a deposit of the price of the tour, Morocco Caravan Tours accepts:
- Bank wire Payment.
- Online Payment through Paypal
- Money transfer through WesternUnion.
- A cash payment upon arrival.
- The costs of the transfer remain the responsibility of the customer.
In most countries, tips are an integral part of tradition. During the tour, only the staff accompanying you will be entitled to a tip: guide, driver & camel drivers …
Tips are not wages, it is a way to thank the people who accompanied you and served you during your tour.
In case of cancellation of the tour, you should inform Morocco Caravan Tours by any written means. The date of receipt of the registered letter or e-mail will be used as the cancellation date for the calculation of the cancellation fee. The registration fees, application fees, are not refundable. For any cancellation justified on the initiative of the customer, the expenses retained will be the following:
- More than 61 days before departure: 75 € of the price of the trip.
- From 60 to 30 days before departure: 40% of the price of the trip.
- From 29 to 10 days before departure: 75% of the price of the trip.
- Less than 9 days before departure: 100% of the price of the trip.
In accordance with its terms and conditions of sale, Morocco Caravan Tours shall in no event be held liable for the following consequences and events: Loss or theft of the airline ticket by the traveler, airlines not issuing duplicates. Baggage damaged, delayed or permanently lost during air transport. Flight canceled, deferred, diverted or delayed by the airline. When the client is unable to board, due to the lack of being able to present the necessary documents for the journey: obsolete identity papers or health certificates, insufficient valid for identity cards, passports, visas, vaccination certificates etc. We shall not make any refund in this respect. Any unforeseen or insurmountable incident or event of a third party such as: force majeure, riots, strikes, technical incidents, inclement weather. Any additional costs related to these disruptions will be borne by the customer.